At Hong Kong Shanaitang Technology Limited, we strive to ensure that you are completely satisfied with your purchase. If you are not entirely happy with your order, we offer a simple and straightforward returns process. Please read our Returns Policy below for more details.
1. Return Eligibility
To be eligible for a return, items must meet the following criteria:
- The item must be in its original, unused, and unworn condition.
- The item must be returned within 30 days from the date of delivery.
- The item must be in its original packaging with all tags attached.
- The item must not be marked as final sale or non-returnable.
2. How to Return an Item
To initiate a return, please follow these steps:
- Contact us via email at [email protected] with your order number and the reason for the return.
- Our customer service team will provide you with instructions on how to return the item, along with a return authorization number (RAN).
- Package the item securely in its original packaging, and include a copy of the order confirmation or receipt.
- Ship the item back to us using a trackable shipping method to ensure it arrives safely.
3. Return Shipping Costs
- Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
- We recommend using a shipping service that provides tracking, as we are not responsible for lost or damaged items during the return process.
4. Refund Process
Once we receive and inspect the returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase.
Please note that it may take additional time for the refund to appear on your bank statement, depending on your financial institution.
5. Exchanges
At this time, we do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired product.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with your order number and a description of the issue. We will assist you with returning the item and arranging for a replacement or refund, depending on availability.
7. Non-Returnable Items
Certain items are non-returnable, including:
- Final sale items or clearance items.
- Intimate wear, including lingerie, unless the item is defective or damaged upon arrival.
8. Changes to This Policy
We reserve the right to update or modify this Returns Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed.
9. Contact Us
If you have any questions about our Returns Policy or need assistance with a return, please contact us at:
Email: [email protected]
We appreciate your business and are here to help ensure your shopping experience with us is positive!