At Hong Kong Shanaitang Technology Limited, we aim to provide a smooth and efficient shipping experience for all our customers. Below you will find the details of our shipping policy, including available carriers, processing times, and shipping costs.
1. Shipping Methods and Carriers
We offer several reliable shipping carriers to ensure your orders are delivered safely and on time. Our available carriers include:
- USPS (United States Postal Service)
- FedEx
- UPS
- DHL
- Other local and international carriers
Shipping methods and prices will be available at checkout based on your delivery address and the weight of the items in your order.
2. Processing Time
- Orders are processed within 1-2 business days (Monday through Friday, excluding holidays) after payment is received.
- Once your order is processed, you will receive an email confirmation with tracking information, where applicable.
- Please note that processing times may vary during peak seasons or if there is a delay with our carriers.
3. Shipping Rates
Shipping costs are calculated based on the weight of the items, shipping method, and destination. You will see the shipping costs before completing your purchase at checkout. We offer a variety of shipping options for you to choose from, ranging from economy to expedited shipping, to suit your needs and budget.
4. International Shipping
We are happy to offer international shipping to many countries. Please note that international orders may be subject to customs fees, import duties, or taxes, which are the responsibility of the customer. These fees are typically charged when the shipment arrives in the destination country and are not included in the shipping cost at checkout.
5. Delivery Times
- Domestic Orders (Within Hong Kong): Delivery typically takes 3-5 business days.
- International Orders: Delivery times will vary depending on the destination country and shipping carrier. Typically, international shipping may take anywhere from 7 to 21 business days.
Please note that delivery times are estimates and may vary depending on carrier delays, customs processing, and other unforeseen factors.
6. Shipping Restrictions
- We are unable to ship to certain locations due to restrictions or regulations.
- If your delivery address is in a restricted location, we will contact you and arrange for an alternative shipping solution, or issue a refund if necessary.
7. Tracking Your Order
Once your order has been shipped, we will send you an email with tracking information. You can use the provided tracking number to monitor the status of your shipment through the respective carrier’s website.
8. Shipping Delays
While we strive to ensure timely delivery, please note that delays may occur due to factors such as weather conditions, carrier issues, or customs clearance. We are not responsible for delays caused by the shipping carriers or external factors.
9. Lost or Damaged Shipments
- In the rare event that your order is lost or damaged during shipping, please contact us immediately at [email protected].
- For damaged items, please provide photos of the damage to assist us in filing a claim with the carrier and resolving the issue.
- We will work with you to either replace the damaged items or offer a refund based on the situation.
10. Contact Us
If you have any questions about shipping or need assistance with an order, feel free to contact us at:
Email: [email protected]
Thank you for choosing Hong Kong Shanaitang Technology Limited. We look forward to serving you!